Curle™ Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Curle™. We are committed to delivering your order safely and efficiently throughout South Africa.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During promotional periods, holidays, or periods of unusually high demand, processing times may be extended.

2. Delivery Timeframes

Estimated Delivery Time: 8–11 Business Days

Delivery times are estimates only and are not guaranteed. While Curle™ strives to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside of our control. We will make reasonable efforts to keep customers informed of significant delays.

3. Third-Party Courier Services

Curle™ uses independent third-party courier and logistics providers to deliver orders.

Once an order has been dispatched, delivery services are performed by these third-party providers. While Curle™ will assist customers where reasonably possible, Curle™ cannot guarantee courier performance, transit times, or delivery schedules.

4. Delays Beyond Our Control

Curle™ shall not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier or logistics provider delays;
• Adverse weather conditions;
• Public holidays;
• Strikes or labour disputes;
• Civil unrest;
• Road closures;
• Customs or regulatory inspections;
• System failures;
• Incorrect delivery information supplied by the customer; or
• Any force majeure event.

Nothing in this clause limits any rights that consumers may have under applicable South African consumer protection laws.

5. Delivery Address Responsibility

Customers are solely responsible for ensuring that their delivery address and contact details are accurate and complete at checkout.

Curle™ shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete information supplied by the customer.

Where an order is returned due to an incorrect address, additional shipping charges may apply before re-dispatch.

6. Risk and Delivery

In accordance with South African consumer law, products remain at Curle™'s risk until delivered to and accepted by the customer.

7. Lost, Damaged or Missing Parcels

Customers must notify Curle™ within 48 hours of delivery if:

• A parcel arrives damaged;
• Items are missing; or
• The incorrect product has been received.

Curle™ reserves the right to request photographs, supporting information, and courier documentation before investigating any claim.

8. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, refuses delivery, or provides incorrect information, the courier may attempt re-delivery or return the parcel.

Any additional delivery charges incurred in such circumstances may be charged to the customer.

9. Contact Us

For shipping-related questions, please contact:

Curle™ Customer Support
Email: [Insert Email Address]

By placing an order with Curle™, you acknowledge and accept the delivery timeframes and conditions set out in this Shipping Policy.